Privacy Policy

Effective Date: December 28, 2025

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you play our game ("AERIS / PhoenixFN"). By using the Game, you agree to the data practices described in this Policy. We are fully committed to complying with the General Data Protection Regulation (GDPR) and protecting your rights as a user.

2. Data We Collect

a) Information You Provide

• Account Information: Your username, email address, password (hashed with Argon2id), and other necessary registration details.
• Support Requests: Information related to your inquiry when you contact our support team, including your username, email address, and details about your issue.

b) Information Collected Automatically

• Device Information: Data such as your hardware specifications, operating system, device identifiers, and IP address.
• Game Data: This includes your gameplay statistics, achievements, preferences, progress, and in-game actions.
• Anti-Cheat Data: On most Versions we use Easy Anti-Cheat (EAC), certain system information is automatically collected to detect and prevent cheating, hacking, and other unauthorized activities.
• Bot Detection: We use Cloudflare Turnstile and hCaptcha to prevent spam and abuse. These services automatically collect information about your device, browser, and interaction patterns.
• Logs: We collect log data, including your IP address, connection times, in-game actions, and other interactions with the Game.

3. How We Use Your Data

• Game Operation: To operate, maintain, and improve the Game and its features.
• Cheat Prevention: To detect and prevent cheating, hacking, and other unauthorized activities via Easy Anti-Cheat (EAC) and custom made Anti-Cheat systems.
• Moderation: We use a Discord bot to ban and unban accounts when enforcing community or security rules.
• Legal Compliance: To comply with legal obligations, protect the integrity of our services, and enforce our Terms of Service.
• Customer Support: To assist with issues you may experience with the Game and provide personalized support.
• Communication: To send important updates, news, and notifications related to the Game, including patch notes, events, and other relevant information.

4. How We Share Your Data

We may share your data with third-party service providers for the purposes outlined in this Privacy Policy:

• Easy Anti-Cheat (EAC): For anti-cheat protection, certain system and gameplay data may be shared with EAC.
• Cloudflare Turnstile & hCaptcha: We use these services to protect our infrastructure. Data required for validation is shared with these providers.
• Sentry: We use Sentry to monitor app stability and errors; relevant diagnostic data (including device, OS, IP metadata, and error context) may be sent to Sentry for troubleshooting.
• Discord Webhooks: We may send your username, email domain, and user ID to a Discord webhook for logging and administrative purposes.
• All data sharing with third-party service providers is done in compliance with applicable data protection laws and under strict contractual obligations (Data Processing Agreements).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to provide the Game and maintain account functionalities. Your data may be retained for as long as you maintain an active account or until you request deletion. In case of deletion, we will make reasonable efforts to remove your personal data from our systems.

6. Your Rights Under the GDPR

• Right to Access: You can request a copy of your personal data we hold.
• Right to Rectification: You can request to correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your data, subject to legal obligations.
• Right to Restriction: You can request the restriction of processing your data under certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain situations, including processing for direct marketing.

To exercise any of these rights, please contact us using the information provided below.

7. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and regular security audits.

8. International Data Transfers

If your data is transferred to countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR.

Notice: Your data may be transferred from our servers in the Netherlands to Brazil and Germany over HTTPS to ensure secure processing and operation of the Game.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use the Game after changes have been made, you agree to the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: admin@phnx.lol